Product Design Leader · AI & Complex Systems · Melbourne
Complex Systems, Made Simple to Use.
I lead UX where the stakes are real: banks mid-migration, tribunals people face once in a lifetime, science agencies opening climate data to government. Every case study on this site is a shipped outcome.
2%12%
Onboarding conversion on iPhone at National Australia Bank.
−30%
Faster response times at the Fair Work Commission.
300
Staff enabled on Copilot at McConnell Dowell.
50
Policymakers interviewed for CSIRO's Data61.
Selected Work.
Onboarding at NABMobile self-serve and banker-assisted onboarding, redesigned as one journey.Conversion 2% → 12% →
Fair Work CommissionSole designer on a national service portal that 50,000 people a year rely on.Response times −30% →
Fifty Conversations FirstResearch shaping climate-data platforms and LLM interfaces at CSIRO's Data61.Project support +45% →Design Leadership in the AI Space
It Takes a Lot of Design to Make AI Look Easy.
LLM interfaces
Evidence-Backed AI for Climate Data.
Fifty policymaker interviews behind the interface decisions for CSIRO's in-house climate model.
Copilot agents
Making Copilot Stick in Construction.
An adoption programme built on behaviour, not licences: six modules for 300 staff and two working Copilot Studio agents.
AI × design enablement
A Figma Helper Inside Government Walls.
An agent built in Microsoft Copilot and wired to Jira, Confluence and the rest of Atlassian, so Bureau designers could learn Figma Make and write sharper prompts without their work leaving Bureau systems.