Selected Case Studies · 2022–2026
Big Systems. Real People. Shipped.
Case studies from banking, government and science, led end to end, from the first interview to national launch.
Fair Work Commission.Sole designer on a new national service portal that 50,000 people a year rely on. Research to launch in eight months.Response times −30% →
Water Data, Made Workable.Water-market regulatory reporting for the Bureau of Meteorology: dense compliance rules made scannable, with reusable patterns to WCAG 2.1 AA.Launched publicly 1 July 2026 →
Onboarding at NAB.Mobile self-serve and banker-assisted onboarding designed as one journey, inside Royal Commission, AML/CTF and KYC rules.Conversion 2% → 12% →
A Million Customers, Moved.Leading the CX journey for Bendigo Bank's e-banking security upgrade, one segment and one map at a time, alongside Up's design team.1M+ customers migrated →
Fifty Conversations First.In-depth interviews with 50 policymakers, shaping data-intensive platforms and LLM interfaces for climate data at CSIRO's Data61.+45% project support →
Making Copilot Stick.An AI adoption programme for a major construction contractor, built on behaviour rather than licences. Six modules, two working Copilot Studio agents.300 staff in scope →
Design the Agent. Earn the Trust.A Microsoft Copilot Proof of Value: conversation design for the CoMpanion agent, and enablement for 75 staff across real council jobs.Ticket creation down 40% →
Copilot at Melbourne Water.A Microsoft 365 Copilot proof of concept: objectives, personas, use cases and success metrics defined before licences.Tech literacy +80% →
Two Years Inside the Product.In-house Lead UX/UI at myprosperity (now HUB24): three portals, a native app, and a tax-season research study that reshaped the mobile experience.Engagement +75% →More work available on request:
ACT Government × Sustainability Victoria · UX mentoring & capability uplift.